For your employees
An everyday benefit that gives your team their time back, from travel plans to the to-do list that never ends.
85% lift in clinician satisfaction, 30% fewer support calls.
Jason Mathias, MD, Physician Benefits LiaisonConcierge
Premiere
Concierge
A concierge service for the people behind your business.
We build and run human-staffed concierge programs for your employees, clients, members, and residents.
Your name on the service. Our people behind it.
The idea
The most valuable thing you can give your team is their time back.
A real person to book the trip, find the specialist, take the task off their plate.
In good companyOrganizations served since 1995
Who we do it for
A full concierge desk, in your name.
Here is how it works: you tell us who your people are, and we design the desk, hire and train the concierges, and run it in your name - on-site, virtual, or both. Your team reaches a real person by phone, two-way text, email, or live chat. One flat monthly retainer, no markups, and a typical launch in seven to ten business days.
For your residents
A dedicated concierge presence for the people who call your community home, on-site, virtual, or both.
25% more resident renewals, 40% faster leasing cycles.
Jeanette Spence, Portfolio Manager
For your clients & members
Thoughtful, personal service that makes a relationship feel like more than a transaction.
15% member growth in six months, 20% lift in engagement.
Robert Castro, Director of MembershipLive from the desk
A concierge is helping someone with this right now.
On the desk right now
"
Handled
What we cover
Incoming request
"Hi, it's Joe. I need a flight to Vegas on Friday."
What the desk already knows
- Airline: Delta or United, window seat
- Frequent flyer: on file
- Airport ride: booked
- Hotel: confirmed
- Dinner: 7:30 PM, patio table
- Olivia (the dog): sitter arranged
- Anniversary flowers: delivered
The Premiere difference
The desk that already knows.
A hotel concierge meets a stranger every time. Our desk remembers, so every request gets faster and more personal.
The human difference
In the age of AI, people still need people.
Apps give people homework. A concierge finishes the task. A human being who remembers the details and knows the little things are never little.
This is hospitality, made personal.
Established in 1995
1995.
The world has changed, the standard hasn't.
The world has changed since we began. The reason people come to us hasn't.
Since 1995 we have created, staffed, and operated concierge service desks exclusively for organizations, never individuals off the street. Thirty years of requests, preferences, and relationships later, the model is unchanged: real people, in your name, taking care of the details.
Before you decide
Fair questions, straight answers.
Your people hand it their to-do list - flights, reservations, the fully booked table - and a concierge owns it to the finish.
Real people, 24/7. Your team will know their concierge by name.
Either, or both as one team.
One flat monthly retainer. No markups - your people pay the vendor's actual cost.
Seven to ten business days, or about six weeks for a desk in your own name.
Not directly - the desk serves organizations, never individuals off the street. But introduce us to your HR team, your executive team, or your property manager, and feel free to take all the credit for the idea.
No. A private label program runs as an extension of your organization - your phone answered in your name, your brand at every touchpoint. We stay behind it, and the thank-yous land with you.
In their words
Thirty years of trust, in their own words.
"The best resident amenity we have ever introduced, helping us with resident retention and as a marketing tool that distinguishes us from the competition. It allows our team to manage the property, not our residents' lifestyle needs."
Jeanette Spence, Portfolio Manager · Bloomberg Residential, Inc.